Terms of Service

By creating a Floways account or using the Floways platform, you (“the Church”, “you”, “your”) agree to be bound by these Terms of Service. These Terms form a binding legal agreement between you and Vinteract Pty Ltd (ABN: Pending) t/a Floways (“Floways”, “we”, “us”, “our”).

The authorised signatory for Floways on any agreement is John Sriskandarajah, CEO.

If you do not agree to these Terms, do not use Floways.

• Church / Customer - the organisation that has registered a Floways account
• Church Super Admin - the primary administrator of the account
• Users - staff, volunteers, and other individuals authorised by the Church to access Floways
• Congregation Members - individuals whose data is managed by the Church within Floways
• Floways - the platform and all associated services operated by Vinteract Pty Ltd

• You must be an authorised representative of your organisation to create an account
• You are responsible for maintaining the security of your account credentials
• You must enable Multi-Factor Authentication (MFA) within a reasonable time of account creation. We strongly recommend MFA - and specifically TOTP authenticator-app MFA - for all administrator and finance users
• You must keep your contact and billing information accurate and up to date
• You may not share login credentials across users; each user must have their own account

Plans. Floways offers the following plans: Build Your Subscription, Floways Core (A$99/mo), Floways Complete (A$169/mo), and Large Church (custom pricing). All prices are in Australian dollars, excluding GST.

Trial. All paid plans include a 30-day free trial. No credit card is required to start. Your trial begins at the time your account is provisioned.

Billing cycle. Subscriptions are billed monthly on a month-to-month basis. There is no lock-in contract on self-serve plans. Your first payment is due after your 30-day trial ends.

Changes. You may upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle. On downgrade, your data is preserved but the relevant modules become inaccessible until you upgrade again.

Pricing changes. Floways may update its pricing at any time. Existing subscribers will be migrated to new pricing at the next billing cycle following 30 days written notice.

Cancellation. You may cancel your subscription at any time with 30 days written notice. You will be billed to the end of the current calendar month. No partial-month refunds.

No pause. Floways does not offer a subscription pause option. The only option is cancellation.

Dedicated Support. The A$799 Dedicated Support add-on is a one-time fee billed before account provisioning. It is non-refundable once onboarding has commenced.

Failed payments. If your scheduled payment fails, we will notify you immediately. If payment is not resolved within 7 days of the failed attempt, your account will enter a soft-lock state in which your data remains preserved but service access is restricted. If payment is not resolved within 30 days of the failed attempt, your account may be suspended. Suspension does not delete your data; suspended accounts are subject to the data retention provisions in section 13 (Termination).

Floways Giving is included in all Floways plans at no monthly cost. Processing fees apply to each transaction. Current rates for ACNC-registered churches are:

• Card payments: 1.75% + A$0.30 per transaction
• BECS direct debit: 1.5% + A$0.45, capped at A$5.00 per transaction
• International payment rates vary by region

Rates are subject to change. Floways will notify you of rate changes with 30 days' notice. Processing fees are non-refundable once a transaction has settled. All payment processing is handled by PCI-DSS Level 1 compliant third-party processors. Floways does not store raw card numbers, CVVs, or bank account credentials at any point.

You own your data. We do not sell it, rent it, share it for marketing purposes, or use it to train AI models - neither our own nor any third party's.

For information about how we store, protect, and process your data - including our role as data processor for congregation member data and our use of an AI inference provider held to a no-training commitment - see our Privacy Policy and our Security page.

You are responsible for ensuring that your use of Floways complies with applicable privacy laws - including the Privacy Act 1988 (Cth) - in relation to the personal information of your congregation members that you store in Floways. This includes giving appropriate notice to and obtaining consent from individuals where required.

We implement industry-standard security measures, described in detail on our Security page. In the event of a security incident or data breach affecting your account, we will:

• Notify you promptly, and in any event no later than 24 hours after we confirm the incident
• Provide details of what data was affected and what steps we are taking
• Cooperate with your internal investigation and any required regulatory notifications
• Comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth)

You agree to notify us immediately at security@floways.co if you suspect any unauthorised access to your account or any other security incident.

We engage third-party service providers (subprocessors) necessary to operate Floways. The categories are listed in our Privacy Policy. We will notify you at least 30 days before any material change to a subprocessor that affects how your data is handled, with the right to terminate your subscription if you object.

You agree not to:

• Use Floways for any unlawful purpose
• Attempt to gain unauthorised access to any part of Floways or its infrastructure
• Use Floways to store or transmit content that is illegal, defamatory, or harmful
• Reverse engineer, decompile, or attempt to extract the source code of Floways
• Resell or sublicense access to Floways without our prior written consent
• Probe, scan, or test the vulnerability of any Floways system without our prior written consent

Responsible disclosure of suspected vulnerabilities is welcome. If you believe you have identified a security issue, please contact security@floways.co before publishing or otherwise disclosing it.

Floways and all its components - software, design, copy, and trademarks - are the property of Vinteract Pty Ltd. Nothing in these Terms transfers any intellectual property rights to you.

Your data remains your property. By using Floways, you grant us a limited licence to store, process, and display your data solely for the purpose of providing the Floways service to you.

We aim to provide a reliable service but do not guarantee 100% uptime. We will notify you of planned maintenance in advance where possible.

Support is available at support@floways.co. Response times vary by plan. Dedicated Support subscribers receive priority response.

To the maximum extent permitted by Australian law, Floways' total liability to you for any claim arising out of or relating to these Terms or your use of the service is limited to the total subscription fees you paid to Floways in the 12 months preceding the claim.

Floways is not liable for any indirect, incidental, special, or consequential damages.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot lawfully be limited under Australian Consumer Law.

By you. You may cancel your subscription with 30 days' written notice to support@floways.co. You will be billed to the end of the current calendar month.

By us. We may terminate your account with 30 days' written notice. We may terminate immediately for material breach, including: fraudulent use, non-payment for 60+ days, or serious violation of these Terms.

Effect of termination. On termination:

• Your access to Floways ceases on the termination date
• Your data is retained in read-only state for 90 days from termination
• We notify you at the 30-day and 7-day marks before permanent deletion
• After 90 days, all data is permanently and irreversibly deleted from active systems; backups age out on the standard backup-rotation schedule
• You may export your data in JSON or CSV format at any point during the 90-day retention window, at no charge
• We provide written confirmation of deletion on request

These Terms are governed by the laws of South Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of Floways after the effective date constitutes acceptance of the updated Terms.

Vinteract Pty Ltd t/a Floways
support@floways.co - general
security@floways.co - security
privacy@floways.co - privacy
Adelaide, South Australia, Australia

Privacy Policy · Security